The E13 error on your Hoover Washing means there is a problem with the door lock mechanism or the machine is not detecting that the door is properly closed. This prevents the wash cycle from starting or causes it to stop mid-cycle for safety reasons.
| Error code | E13 |
|---|---|
| Meaning | Door lock failure or door not properly closed |
| Severity | Medium — Machine will not operate but no immediate damage risk |
| Time to fix | 5–30 minutes |
| Tools needed | None for basic fixes, screwdriver for advanced repairs |
What the E13 error means
The E13 error code indicates that your Hoover washing machine has detected an issue with the door locking system. This could mean the door is not fully closed, the door lock mechanism has failed, or the control board is not receiving the signal that the door is securely locked. The machine will not start a wash cycle or will stop immediately if this error occurs, as it is a critical safety feature to prevent water leakage and injury.
Common causes
- Door not fully closed or latched properly due to obstructing clothing or detergent drawer
- Faulty or worn door lock mechanism that cannot engage correctly
- Damaged door seal or gasket preventing proper door closure
- Misaligned door hinges causing the door to sit incorrectly in the frame
- Wiring issues or loose connections between the door lock and control board
- Control board malfunction preventing proper communication with the door lock
How to fix the E13 error
- Check the door is properly closed Open and firmly close the washing machine door, ensuring you hear a clear click. Make sure no clothing is caught in the door seal and that the detergent drawer is fully closed, as both can prevent the door from locking properly.
- Inspect the door seal and latch Examine the rubber door seal for any damage, tears, or foreign objects that might prevent the door from closing flush. Check the door latch plate on the machine body is not bent or loose and that it aligns correctly with the lock mechanism.
- Reset the washing machine Unplug the machine from the mains power for 60 seconds, then plug it back in. This resets the control board and can clear temporary electronic glitches that may be causing false error readings.
- Test the door lock mechanism Listen carefully when closing the door for the electronic lock engaging. If you hear no sound or the lock feels loose, the door lock assembly may have failed and needs replacement. The lock is typically accessible by removing the front panel or opening the door and unscrewing the lock from inside the door frame.
- Check for wiring issues If you are comfortable doing so, unplug the machine and inspect the wiring connections to the door lock for any loose, corroded, or damaged wires. Reconnect any loose connections firmly and ensure no wires are pinched or frayed.
- Contact a professional If none of the above steps resolve the error, the control board may be faulty or the door lock assembly requires professional replacement. Contact Hoover customer service or a qualified appliance repair technician for further diagnosis and repair.
FAQ
Can I override the E13 error to use my washing machine?
No, you should not attempt to override or bypass the E13 error as the door lock is a critical safety feature. Operating the machine with a faulty door lock could lead to water leakage, flooding, or injury. The error must be properly resolved before using the appliance.
How much does it cost to replace a Hoover washing machine door lock?
A replacement door lock assembly typically costs between £20 and £50 for the part itself. If you hire a professional technician, labour costs usually add another £60 to £100, bringing the total repair cost to approximately £80 to £150 depending on your location and the specific model.
Why does my Hoover washing machine show E13 mid-cycle?
If the E13 error appears during a wash cycle, it usually means the door lock has failed while the machine is running, or vibrations have caused the door to become slightly ajar. This can happen with worn door locks, damaged hinges, or if the machine is overloaded causing excessive movement that affects the door alignment.
