The E20 error on your Hoover Washing means the machine cannot drain water properly. This is typically caused by a blockage in the drainage system or a faulty drain pump.
| Error code | E20 |
|---|---|
| Meaning | Drainage fault - water not draining within the expected time |
| Severity | Medium — prevents wash cycle completion but usually fixable at home |
| Time to fix | 15–45 minutes |
| Tools needed | Towels, shallow container, pliers or screwdriver |
What the E20 error means
The E20 error code indicates your Hoover washing machine has detected a drainage problem. The machine has attempted to pump out water but has either failed completely or taken longer than the programmed time limit. This safety feature stops the cycle to prevent flooding and potential damage to the machine. The error typically appears during or after the wash cycle when the machine attempts to drain.
Common causes
- Blocked drain pump filter filled with lint, coins, buttons or small items
- Kinked or blocked drain hose preventing water flow
- Clogged standpipe or sink drain where the machine empties
- Foreign object stuck in the drain pump impeller
- Faulty drain pump that has failed mechanically or electrically
- Blocked internal drainage pipes within the machine
How to fix the E20 error
- Check and clean the drain pump filter. Switch off and unplug the machine. Locate the filter access panel at the bottom front of the machine. Place towels and a shallow container underneath. Slowly unscrew the filter anticlockwise and remove any debris, coins or objects. Rinse the filter under running water and check the pump cavity for obstructions. Replace the filter securely and test the machine.
- Inspect the drain hose. Pull the machine away from the wall and check the drain hose for kinks or twists. Disconnect the hose from the standpipe or sink connection. Check inside both ends of the hose for blockages. Run water through the hose in a sink or bath to confirm it flows freely. Reconnect ensuring the hose is not raised higher than one metre above floor level.
- Check the external drainage point. Pour water directly into your standpipe or sink drain to verify it drains quickly. If water backs up or drains slowly, the blockage is in your household plumbing rather than the machine. Clear the standpipe or sink trap using appropriate drain cleaning methods before reconnecting the washing machine.
- Examine the drain pump. Access the pump by removing the filter and shining a torch into the cavity. Manually rotate the pump impeller with your finger or a spoon to check it moves freely. Remove any debris wrapped around the impeller blades. If the impeller is broken or the pump makes unusual noises when running, the pump requires replacement.
- Test the machine. Once you have cleared blockages, replace all components securely. Run an empty drain or spin cycle to verify the E20 error has cleared. If the error persists after checking all drainage components, the pump may be electrically faulty and need professional replacement.
FAQ
Can I drain my Hoover washing machine manually when the E20 error appears?
Yes. Use the drain pump filter to manually drain the machine. Place towels and a shallow container under the filter access panel at the front bottom of the machine. Slowly unscrew the filter and allow water to drain into the container. You may need to empty the container multiple times. This allows you to remove laundry and investigate the problem without water spillage.
How often should I clean the drain filter to prevent E20 errors?
Clean your Hoover washing machine drain filter every two to three months as part of regular maintenance. If you wash pet bedding, heavily soiled items or notice the machine draining slowly, clean the filter monthly. Regular cleaning prevents lint and debris buildup that causes E20 drainage errors and extends your machine's lifespan.
Will the E20 error damage my Hoover washing machine if I ignore it?
Repeatedly running the machine with an E20 error can damage the drain pump motor through overheating and excessive strain. Standing water left in the drum can cause unpleasant odours and potential mould growth. Address the E20 error promptly to prevent pump failure and maintain hygiene. The error is a protective measure designed to alert you to a problem before serious damage occurs.
